Going The Extra Mile For You

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Frequently Asked Questions

What payment options are available?
Credit cards accepted by GSC: Visa, MasterCard, American Express and Discover. Credit card per terms and conditions, wire transfer, and customers with approved credit; net 20 days from date on the invoice.
All credit card transactions are subject to credit card transaction fee. You must be the card holder to submit credit card for payment. Credit card charges via fax only. All transaction material except the credit card receipt is destroyed after processing. Credit card information will be kept on file if requested in writing by the card holder."

What extra charges are associated with payment by credit card?
Processing fee of $15.00 or $5.00 for each $100.00, which ever is greater.

How is fuel surcharge defined and applied to shipping rates?
Fuel costs are reported by the department of energy weekly. All fluxations are applied to a fuel matrix which determines the Fuel Surcharge. The surcharge is passed along with no additional margins added.

Is there a cut off time to request a quote for same day shipment?
There is no cut off time to request a quote. However, same day deliveries are established according to pickup and delivery destinations and times will vary.

Is GSC certified to ship military and defense related commodities?
GSC ships military and D.O.D. related commodities regularly according to I.T.A.R.

Is GSC certified to ship hazardous materials and what is the definition of hazardous materials?
Yes, depending on the mode of transportation the materials may be limited by its quantity. MSDS must accompany the hazardous materials and the UN number determines the quantity. All regulations and procedures are strictly adhered to without exception. The definition of Hazardous materials would consist of any material that would cause a health or transportation risk to employees, passengers, drivers and or pilots.

Do we handle Customs Brokerage?
Yes, not only will GSC assist you in your brokerage needs, we will also work with you in identifying the correct import classification, however; ultimately you are responsible for choosing the correct harmonized tariff.

Do we ship Automobiles, Motorcycles and Boats?
Yes, GSC is fully capable of shipping Automobiles, Motorcycles and Boats, however; the shipper is responsible for providing a free and clear title and must meet all regulations pertaining to fuel and oil. Each method of shipping provides different specifications pertaining to fuel and oil.

Can customers track and trace shipments online?
Currently, the GSC website does provide tracking and tracing for approved customers with user id and password.

How is freight class determined?
There are many guidelines in determining freight class. We reference the National Motor Freight Classification tariff. But for more information we recommend accessing the website: www.nmfta.org

Glossary of terms (acronyms)
FTL – Full truck load
LTL- Less than truck load
FCL – Full container load
LCL – Less than container load
BOL – Bill of Lading
MBL – Master Bill of Lading
HBL – House Bill of Lading
MAWB – Master Air Waybill
HAWB – House Air Waybill
EXW – Ex Works
DDU – Delivered Duty Unpaid
DDP – Delivered Duty Paid
FOB – Free On Board
CIF – Cost, Insurance, and Freight
CFR – Cost and Freight
L/C – Letter of Credit
IT – In Transit
DG – Dangerous Goods
AES – Automated Export System
POA – Power of Attorney
ETS/ ETD – Estimated Time of Sailing/ Estimated Time of Departure
ETA – Estimated Time of Arrival
COO – Certificate of Origin

Does GSC ship personal items?
Yes, in some cases we do. Our main focus is on Business to Business (B2B) transactions.

How long does it take for my shipment to arrive from point A to point B, etc.?
Domestic Transit Times vary greatly determined by carrier and shipping points. Please contact us for further detailed transit time frames pertaining to your specific shipment.

Is GSC able to ship products requiring refrigeration?
GSC does ship refrigerated products, but we require prior notification to allow ample time to coordinate the proper equipment needed for this type of shipment and that this service can be provided to your destination. Note: not all carriers offer this service to all destinations.

Do we provide Bill of Ladings?
A Bill of Lading is provided by GSC for all shipments to trucking companies for cargo pick up and airport transfers. If a customer requests a Bill of Lading for a shipment, GSC can and will provide a Bill of Lading.

What is the procedure for damaged or lost goods?
Our goal is to have all claims settled within 90 days of receiving the written formal claim for any lost or damaged goods. GSC always recommends having additional insurance on each and every shipment that we handle. We are happy and willing to discuss your insurance requirements in more details. Please ask!

How do I know how much I can fit into a tractor trailer or ocean container? Or how much weight can I put on a 53’ flat bed?
For answers to questions like these, please click here for spec sheets.